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SHIPMENT & REFUND POLICY
Thanks for shopping. If you are not entirely satisfied with your purchase, we're here to help.
Returns
a. Return Eligibility: We accept returns on items that are unused, in their original packaging, and in a resellable condition. To be eligible for a return, you must request a return within 30 days of receiving your order.
b. Return Process: To initiate a return, please contact our customer service team at [insert contact information] with your order number and reason for the return. We will provide you with instructions on how to return the item and a return shipping address.
c. Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be reflected in your account.
d. Non-Refundable Items: Certain items may be non-refundable or subject to specific return conditions. These include signed books or clearance items.
e. Exchange Policy: We do not offer exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
f. Shipping Costs: Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part or a defective product. In such cases, we will cover the return shipping costs.
g. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at for assistance. We will arrange for a replacement or refund, as applicable.
If you have any questions or concerns about our shipment and refund policy, please contact us.
Shipping
a. Processing Time: Orders are typically processed within [number] business days from the date of purchase. Orders placed on weekends or holidays will be processed the next business day.
b. Shipping Methods: We offer various shipping methods, including standard and expedited options. Shipping rates and delivery times will be calculated at checkout based on your location and the shipping method selected.
c. Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase.
d. Delivery: Delivery times may vary depending on the shipping method and your location. While we strive to ensure timely delivery, we are not responsible for delays caused by factors beyond our control, such as weather conditions or carrier issues.
e. Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment.
Contact Us
If you have any questions on how to return your item to us, contact us.
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